Receptionist
About The Position
IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
Requirements
- High school graduate with at least 1-year experience in customer service, clerical, or reception function.
- One-year of experience with the elderly
- Language capability – Cantonese required
- Ability to type 50 wpm accurately
- Computer literate
- Good oral and written English language skills
- Flexibility and patience to work in busy, fast-paced team environment.
- Ability to reach, bend and walk
- Ability to comprehend complex written material and verbal instructions
- Ability to communicate and speak clearly in English
Responsibilities
- Answers the main telephone line for the On Lok PACE at IOA program.
- Directs calls to staff and provides information and assistance to callers.
- Maintains the lobby area, in a neat, uncluttered, and safe manner.
- Helps to manage and supervise the arrival and departure of clients and visitors.
- Receives mail and deliveries ensuring they are timely and appropriately.
- Program security responsibilities include security camera monitoring, controls access to the PACE program by Coronet housing residents, operates delayed egress alarm, and monitors WanderGuard alerts for client with wander-risk behaviors.
- Uses a variety of digital systems including electronic health record, Excel, Microsoft Teams, Outlook, Microsoft Word, and more.
- Helps various departments maintain reports, records, forms, etc.
- Supports operational communications and assignments between Van Escorts, transportation team, Center Workers, the interdisciplinary team and PACE leadership.
- Actively participates in and encourages actions that promote good public relations with participants, their families and friends, visitors and the community.
- All other reasonably related jobs as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
