Receptionist

Otterbein SeniorLife•Jackson, MS

4d•Onsite

About The Position

This position directly supports the Assisted Living neighborhood and is responsible for the overall efficient functioning of the office area and provides direct administrative support.

Requirements

Must be able to cope with mental and emotional stress related to working with persons who are ill, disabled, elderly, and/or emotionally upset.
Must be able to communicate in English.
Must have minimal literacy and ability to add and subtract numbers, recognize names, and be able to accurately complete required documentation.
Must be able to tolerate frequent work interruptions, organize work and reset priorities in order to complete work responsibilities in a timely manner.
Must be proficient in MS Office.
Must be certified by a physician as medically capable of performing the duties prescribed for this position.
This examination includes a drug screen and TB testing.

Nice To Haves

High school diploma or GED preferred.
Previous office related experience and knowledge of healthcare industry preferred.

Responsibilities

Provides professional telephone reception by answering and screening incoming calls, directing inquiries appropriately, and communicating messages accurately, clearly, and promptly to ensure effective communication throughout the organization.
Maintains security of residents information throughout the day-to-day operations.
Greets and welcomes all residents, families, visitors, staff, vendors, and other guests in a courteous, professional, and welcoming manner.
Provides accurate information, direction, and assistance to ensure a positive first impression and exceptional customer service experience while reflecting the values and standards of Otterbein Jackson.
Responds to requests for information by providing brochures, informational packets, and other community resources, while ensuring inquiries are directed promptly to the appropriate team member for follow-up.
Inputting transportation requests and entering workorders in a timely manner.
Monitor inventory and coordinate the replenishment of forms and printed materials before stock is depleted.
Ensure all forms and documents are current, organized, and readily accessible for staff, residents, and visitors.
Maintain the appearance and organization of the lobby and reception area to provide a positive first impression for residents, families, and visitors.
Ensure magazines, brochures, and other reading materials are current, organized, and well-stocked.
Routinely monitor the reception area for spills, clutter, safety hazards, or maintenance concerns and promptly notify Environmental Services (EVS) or the appropriate department for resolution.