Receptionist

JLL•Cambridge, MA

1d•$54,800 - $72,160•Onsite

About The Position

JLL is hiring a Receptionist to deliver a high-quality, hospitality-focused experience for guests, employees, vendors, and clients. The receptionist welcomes and assists visitors, serves as an information hub, handles concerns and requests, and coordinates with onsite partners to provide a seamless experience. The role also supports visitor registration and data management, badge and access processes, security and emergency protocols, events, facility management issues, and courier and mail handling. The position is on-site in Cambridge, Massachusetts. The schedule is Monday through Thursday, 8:30 AM to 5:30 PM, and Friday, 8:30 AM to 5:00 PM. The expected compensation is $54,800 to $72,160 per year. Candidates must be authorized to work in the United States without sponsorship.

Requirements

At least 2 years of customer service-related experience.
Proficiency in Google Suite and ability to adapt quickly to new processes and systems.
Excellent organizational and communication skills, both oral and written.
English proficiency.
Ability to perform minimal physical activity, such as walking and carrying small packages.
Ability to enforce security policies and manage friction points, such as unannounced vendors, while maintaining professionalism and customer service.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Customer service experience in hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or technology corporate offices.

Responsibilities

Welcome guests warmly and provide professional, attentive, personalized service.
Serve as an information hub for employees, visitors, and vendors, directing them to appropriate resources, departments, or answers.
Act as a liaison among clients, guests, and onsite partners to support a seamless customer experience.
Handle guest concerns in person, by phone, or through email and tickets, and provide timely, gracious assistance and resolution.
Uphold reception service and hospitality standards and participate in management-conducted hospitality audits.
Register and track visitors, including vendors, visiting employees, and guests, according to specifications.
Use dashboards and platforms to generate insights about guest volume and facility usage.
Record, manage, and organize operational data such as parking and vehicle logs, security access cards, vendor sign-ins, badging access, and building management tickets.
Issue employee badges according to security procedures and support badge onboarding, offboarding, inventory, and returns.
Support security and emergency service protocols within the team’s expectations.
Support onsite events with organized check-ins and badging, provide a hospitality-focused arrival experience, and assist with office events and pop-ups.
Support the annual management plan by achieving assigned key performance indicators, goals, and objectives.
Act as a triage point for facility management issues and perform other facility management assignments as directed by management or the client.
Manage incoming and outgoing courier items, packages, and mail as required.
Coordinate with team members and cross-functional partners to handle guest requests and resolutions efficiently.