Receptionist - Center for Weight Management - Full Time

Trinity Health•Davenport, IA

15d•Onsite

About The Position

The Receptionist at the Center for Weight Management greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. This role is responsible for managing front desk operations, including maintaining patient flow, scheduling appointments, appropriately handling phone calls, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the Electronic Health Record and various other systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

Requirements

High School diploma or equivalent required
Must be comfortable operating in a collaborative, shared leadership environment.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Responsibilities

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions
Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.