Receptionist

Royal Vancouver Yacht Club•Vancouver, BC

26d•Onsite

About The Position

Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere. We are seeking a motivated and detail-driven Front Desk Receptionist to join our team at Jericho Clubhouse.

Requirements

High school diploma or GED.
Previous customer-service experience, preferably in hospitality, with strong interpersonal skills and a polished, professional demeanor.
Proven ability to multitask, prioritize effectively, and thrive in a fast-paced environment.
Proficiency in Office 365 and Adobe Suite; experience with JONAS is an asset.
Ability to handle sensitive information and maintain confidentiality at all times.
Availability to work Saturdays, Sundays, and weekday evenings.
Ability to work independently with minimal supervision.
Professional/business attire required.

Nice To Haves

Knowledge of sailing or yacht club operations is desirable but not mandatory.

Responsibilities

Warmly and professionally greet Members, visitors, and guests.
Respond promptly and knowledgeably to phone calls, emails, and in-person inquiries, providing accurate information.
Answer a multi-line telephone system, direct calls appropriately, take and relay messages, and communicate general information; assist with website troubleshooting and reservation bookings.
Offer guidance on the Club's facilities, programs, events, and services.
Collaborate closely with other departments to ensure seamless coordination and exceed Member expectations.
Provide administrative and operational support to the Membership, Marketing & Communications and Food & Beverage teams as required, including assisting with Member inquiries, communications, event information, dining reservations, and other day-to-day departmental needs.
Ability to quickly learn departmental structure and escalate inquiries to the appropriate team.
Develop a working knowledge of the Club, its Members, traditions, and programs in order to accurately share information about upcoming events and dates.
Organize outgoing and incoming correspondence with reciprocal clubs, acting as a liaison between RVYC and other international yacht clubs.
Assist with the organization and distribution of Club communications, notices, promotional materials, and other Member-facing information as required.
Perform other administrative duties as required.
Assist with Merchandise organization.