Receptionist-H

PACS

About The Position

The Receptionist provides clerical and administrative support in the reception/administrative area. The position greets and assists visitors, answers telephone calls, manages messages and visitor records, handles mail, schedules appointments, and maintains the reception area. The role has no clinical duties and no supervisory responsibilities. It also requires maintaining the confidentiality of resident care information and promptly reporting suspected or known unauthorized disclosures of protected health information.

Requirements

High school diploma or GED.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to effectively present information and respond to questions from managers and employees.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
Basic knowledge of Microsoft Suite products, clerical functions, and multiline phone systems.

Nice To Haves

Previous administrative or receptionist experience.

Responsibilities

Provide general administrative and clerical support.
Greet and welcome patients, clients, and other visitors in a friendly and positive manner.
Answer telephone calls and take messages or forward calls.
Check visitors in and direct or escort them to specific destinations.
Inform employees of visitors’ arrivals and cancellations.
Maintain the visitor sign-in log.
Handle incoming and outgoing mail.
Schedule appointments and maintain meeting room bookings.
Maintain and tidy the reception area.
Perform other duties as assigned.
Maintain the confidentiality of resident care information, including protected health information.
Promptly report suspected or known violations or incidents of unauthorized disclosure of protected health information.