Receptionist- H

PACS

About The Position

The Receptionist attends to and greets visitors and answers telephone calls. The role is limited to clerical duties in the Reception/Administrative area and has no clinical involvement or duties. The position has no supervisory responsibilities. The employee must maintain the confidentiality of resident care information, including protected health information, and report known or suspected unauthorized disclosures. The job specification notes that duties and responsibilities may be assigned or changed by management.

Requirements

High school diploma or GED, at minimum.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with concrete variables where limited standardization exists.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Basic knowledge of Microsoft Suite products, clerical functions, and a multiline phone system.

Nice To Haves

Previous administrative or receptionist experience.

Responsibilities

Provide general administrative and clerical support.
Greet and welcome patients, clients, and other visitors in a friendly and positive manner.
Answer telephone calls, take messages, and forward calls.
Check visitors in and direct or escort them to destinations.
Inform employees of visitors’ arrivals and cancellations.
Maintain the visitor sign-in log.
Handle incoming and outgoing mail.
Schedule appointments and maintain meeting room bookings.
Maintain and tidy the reception area.
Perform other duties as assigned.
Agree not to disclose residents’ protected health information and promptly report suspected or known violations to the Administrator.
Maintain the confidentiality of resident care information, including protected health information, and report known or suspected unauthorized disclosures.