Receptionist

Great Livin'•Albuquerque, NM

2d•Onsite

About The Position

The Receptionist is responsible for attending to visitors, handling inquiries via phone and in person, and providing information about the organization to the public, clients, and customers. This role also involves completing tasks assigned by the Program Director, understanding the roles and responsibilities of each staff member to direct inquiries appropriately, and reporting to the Program Director. The position supports administration/management, records management, and individuals/stakeholders.

Requirements

Must be able to speak, read and write in English.
Proficient in use of a personal computer and various software packages.
Knowledge of administrative and clerical procedures.
Knowledge of computers and relevant software application.
Knowledge of customer service principles and practices.
Keyboard skills.
Must follow dress code per handbook and dress in a business casual attire at all times.
Must have or gain working knowledge of Therap, Microsoft Office 365 and other agency systems as applicable.
Knowledge of agency positions and responsibilities, and who to go to with specific questions and/or concerns.
Must be of good integrity and possess adequate physical, mental and emotional stability so as to meet job duties in a safe and responsible manner.
Must have good organizational and time management skills.
A general understanding of the DD Waiver / Mi Via Waver/ Intermediate Care Facilities.
Communicate in a courteous and professional manner with co-workers, Individuals and stakeholders.
Able to establish priorities, work independently, and proceed with objectives without hands-on supervision.
Able to handle and resolve recurring problems.
High School Diploma generally required.
Agreeable to additional training/s when appropriate for the enhancement of position skills.
Valid New Mexico Driver's License.
Valid Auto Liability Insurance.
Pass required background checks.
Job Related Certification(s)/Trainings, as and when deemed necessary by Great Livin' LLC and / or the state of New Mexico.
Pass TB test.

Responsibilities

Answer telephone, screen and direct calls.
Check voicemails and follow up on messages.
Take and relay messages.
Provide information to callers.
Greet persons entering the organization and direct them to the correct destination.
Deal with queries from the public and customers.
Log new client referrals into Therap into priority module and communicate information to Program Director and COO.
Ensure knowledge of staff movements in and out of the organization.
Monitor visitor access and maintain security awareness.
Provide general administrative and clerical support.
Make deliveries and run errands when needed.
Prepare correspondence and documents daily.
Receive and sort mail and deliveries daily.
Scan mail and documents to operations assistant.
Organize conference and meeting room bookings.
Coordinate meetings and organize catering.
Clean and sanitize high traffic areas in the office.
Receive faxes and distribute to appropriate parties.
Distribute payroll.
Ensure employees sign for checks / direct deposit receipt when received.
Complete inventory of office supplies, electronic equipment, and office property weekly for operations assistant.
File documentation in office client books and records weekly.
Ensure completeness and quality of all documents before filing or accepting documents to be filed.
Forward documentation to appropriate parties and ensure receipts.
Email / fax requested information, including, but not limited to: Requested info to DOH, DDSD, IDT members.
Attend management and QA/QI meetings as requested.
Complete all required documentation before leaving shift.
Complete State Abuse, Neglect and Exploitation Reporting.
Complete GERs.
Complete Time IPS.