Receptionist - GSPN Float Pool

Good Samaritan•United States,

17d•Onsite

About The Position

This position is for a Receptionist in the GSPN Float Pool at Good Samaritan Hospital. The role involves welcoming patients and visitors, managing appointments, maintaining the reception area, handling patient information and payments, and ensuring office supplies are stocked. The receptionist plays a key role in patient satisfaction and efficient clinic operations.

Requirements

Ability to welcome patients and visitors with a greeting.
Ability to answer or refer inquiries.
Ability to maintain the reception area.
Ability to schedule appointments in person or by telephone.
Ability to keep patient appointments on schedule.
Ability to notify providers of patient arrivals and delays.
Ability to comfort patients by anticipating anxieties and answering questions.
Ability to obtain, record, and update personal and billing information.
Ability to collect and record patient payments.
Ability to maintain office supplies and equipment.
Ability to place and expedite orders for supplies.
Ability to verify receipt of ordered supplies.
Ability to maintain confidentiality of personal and financial information.
Ability to follow policies and procedures.
Ability to report needed changes.
Ability to get and distribute mail.
Ability to file and retrieve patient records.
Ability to respond to emergencies.
Ability to contribute to team effort.

Responsibilities

Welcomes patients and visitors, answers or refers inquiries, and maintains the reception area.
Schedules patient appointments to optimize patient satisfaction and provider time.
Keeps appointments on schedule by notifying providers of patient arrivals and informing them of delays.
Comforts patients by anticipating anxieties and answering questions.
Maintains patient accounts by updating personal and billing information and collecting payments.
Maintains office supplies and equipment by ordering and verifying receipt of supplies.
Protects patient rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures and reporting needed changes.
Distributes incoming, outgoing, and inter-office mail.
Ensures availability of treatment information by filing and retrieving patient records.
Responds to emergencies to help patients in distress.
Contributes to team effort by accomplishing related results as needed.