Receptionist

AACI•San Jose, CA

10d•$24 - $25•Onsite

About The Position

The Medical Front Desk Receptionist is responsible for greeting lobby visitors, answering, screening, and transferring telephone calls for the agency, providing information, assisting patients with appointments, and checking insurance eligibility. This position reports to the Front Desk Lead.

Requirements

High school diploma, GED or equivalent required.
Minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations.
Customer service experience and ability to provide a high level of customer assistance.
Computer skills including proficiency in data entry, internet use and Microsoft office applications.
Excellent verbal communication skills, ability to maintain confidentiality and privacy of information.
Verbal and written fluency in English required
Ability to maintain confidentiality and privacy of information
Ability to adjust to change and ask clarifying questions when necessary.
Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Nice To Haves

Bilingual skills in a second language (particularly in Spanish) desired but not required.

Responsibilities

Schedule, reschedule and/or cancel appointments in accordance with AACI’s Appointment Scheduling Policy.
Answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments.
Check insurance and verify eligibility information.
Greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
Monitor calls on hold to prevent long wait times.
Relay patient questions, requests, and other messages to the appropriate person/department.
Collect, update, and verify all pertinent patient demographic and insurance information.
Communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues.
Resolve patient inquiries, complaints or concerns regarding their accounts or appointments.
Collect payments from patients in accordance with AACI’s policies of handling cash.
Complete other related duties and projects as assigned.