Receptionist - Malton Village LTC
About The Position
The Long-Term Care and Senior Services Divisions require staff to provide person-centered care to our residents and families following the Butterfly Model of Care. This will ensure high levels of emotional wellbeing and a better quality of life for those living in our homes. Staff are to have emotional intelligence ability to deliver person-centered care in an authentic way that is meaningful to the resident and their family. While you won't be providing direct resident care, you will play an integral role in providing daily administrative support to the Supervisor, Resident Support Services in carrying out their day-to-day business, projects, and planning activities.
Requirements
- High school diploma or equivalent along with skills in basic accounting.
- Minimum of one year customer service experience within a health care environment.
- Previous cash handling experience.
- Vulnerable Sector Check & TB Skin Test.
- Effective oral and written communication skills.
- Exceptional customer service skills with the ability to act appropriately in situations requiring compassion, tact, diplomacy, and confidentiality.
- Excellent organizational skills.
- Ability to work with minimal direction and as part of a team.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and general accounting software applications such as Point Click Care.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Nice To Haves
- Experience in PeopleSoft related to Absence Management, Enhanced Scheduling and Time Administration as required for scheduling support.
Responsibilities
- Provide courteous and helpful assistance to all internal residents, staff members, volunteers, external visitors and contractors.
- Provide administrative support which includes but is not limited to filing, faxing, photocopying, and typing.
- Greet and direct visitors appropriately.
- Direct incoming calls in a timely manner and operate a paging system as needed.
- Monitor the lobby to ensure resident safety and respond to emergency situations in accordance with the Centre’s policies and procedures.
- Responsible for monetary transactions which may include payment receipts and collecting cash for meal tickets.
- Maintain organization and confidentiality of documents (may include filing, archiving and/or shredding documents).
- Responsible for petty cash including reconciliation and replenishment.
- Special projects as assigned (may require additional work hours).
Benefits
- % in lieu of vacation
- Voluntary enrolment into OMERS pension plan
- Supportive leadership and a culture of respect and inclusion
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
