RECEPTIONIST

American Family Fitness•Mechanicsville, IA

1d•Onsite

About The Position

The primary objective of the Receptionist position is to properly greet, assist, and service current and potential members as they enter the club. This role is crucial for providing optimal performance in net member growth, retention, and club profitability, by adhering to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy. The Receptionist is expected to offer the highest quality of customer service, greeting all members with a welcoming, friendly, energetic, and positive attitude, and using their names whenever possible. Key responsibilities include understanding and implementing guest policies, monitoring member check-ins, administering the UPS system for Membership Directors, efficiently handling phone calls, taking messages, recording reservations, and managing class sign-ups. The role also involves maintaining proficiency with the member management system, completing opening, closing, and cleaning checklists, informing members of club activities and policy changes, and ensuring a clean and attractive front desk area. The Receptionist will also perform various administrative and support duties across departments.

Requirements

CPR/AED certified within 60 days

Nice To Haves

1 year customer service experience preferred

Responsibilities

To get & keep members
Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy, and continually provide optimal performance for the net member growth, retention and club profitability.
Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times.
Use the members name as often as possible.
Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific handbooks.
Know the club's emergency response protocol and be prepared to act.
Exercise sound judgment with safety as a priority.
Arrive to work 5 minutes early.
Wear department-specific uniform.
Actively participate in all department and club meetings.
Be a team player by contributing to both club and organizational goals.
Maintain open and honest communication with the team, partnering together as fitness professionals.
Read and sign the communication log
Smile and acknowledge all guests and members exiting the club
Understand and implement guest policy
Monitor member check-in by checking their membership card, taking pictures and properly checking in family members
Understand and administer the UPS system for the Membership Directors
Efficiently answer phone within three rings and direct all incoming calls appropriately
Properly take phone messages
Record all reservations
Sign members up and check members in for required classes
Establish proficiency with member management system
Complete opening, closing and cleaning checklists and follow procedures as outlined by management
Inform all members of upcoming activities, promotions, and policy changes.
Maintain a clean and attractive front desk area
Complete all administrative and support duties assigned within and across all departments
Perform other duties as reasonably assigned.