Receptionist

Command Investigations, LLC • Lake Mary, FL

9h • Onsite

About The Position

Command Investigations is seeking a professional, dependable Front Desk / Receptionist to serve as the first point of contact for our Lake Mary office. This individual will play a key role in supporting daily office operations by managing incoming communications, handling mail and packages, maintaining organized common areas, and assisting with a variety of administrative and office support tasks. This role requires strong organizational skills, attention to detail, and a customer service mindset, as well as the ability to manage multiple responsibilities throughout the day.

Requirements

• High school diploma or equivalent required
• Light driving within work hours may be required.
• Strong verbal and written communication skills
• Professional demeanor and customer focused approach
• Excellent organizational and time management skills
• Ability to multitask while maintaining attention to detail
• Basic proficiency with Technology and office equipment (phones, scanners, printers)
• Proficient with Microsoft Office (Outlook, Word, basic Excel)
• Dependable, punctual, and able to maintain consistent on site attendance
• Ability to work with digital files and document management systems

Nice To Haves

• Previous experience as a receptionist, front desk, or office administrative role preferred

Responsibilities

• Greet visitors and clients professionally, ensuring a welcoming office environment
• Answer incoming phone calls promptly and courteously
• Screen, transfer, and route calls to appropriate departments or individuals
• Take accurate messages and ensure timely delivery to staff
• Maintain awareness of staff availability to properly direct calls and visitors
• Receive, retrieve, open, sort, and distribute incoming mail
• Scan mail and documents electronically and route them to appropriate departments
• File and organize physical documents in accordance with office procedures
• Prepare outgoing mail and packages
• Log outgoing mail information and track
• Receive incoming packages and deliveries
• Assist with general administrative tasks across departments as assigned
• Maintain organization of common office areas, including reception spaces, conference rooms, and supply areas
• Assist with inventory management of office supplies (toner, paper, envelopes, mailing supplies, etc.)
• Restock office supplies and communicate replenishment needs to management
• Assist with light data entry, document preparation, and scanning projects
• Assist with investigator ID management and administrative records
• Help ensure office procedures and standards are consistently followed
• Perform other duties or projects as assigned to support smooth office operations
• Support office events, meetings, or internal initiatives as needed
• Process video duplication requests and prepare files for investigators or clients
• Assist with the creation of marketing tools

Benefits

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program
• Paid Travel Time
• Daily Vehicle Allowance
• Reimbursement for case related expenses
• Overnight Pay
• Additional performance incentives – Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees