Chiropractic Office, Receptionist

AlignLife South Reno•Reno, NV

7d•Onsite

About The Position

We are looking for a happy, friendly, detail-oriented, organized individual to help us serve our patients and community in our well-known, family-oriented chiropractic wellness center. We provide training and team collaboration to create a work environment full of support and passion for our patient’s health. This receptionist is ultimately responsible for ensuring an excellent customer service experience. They will directly assist patients to coordinate care and account details. This includes coordinating all aspects of the patient experience by managing the patient schedule, patient files, active patient payments, and overseeing internal marketing campaigns. The receptionist position consist of two roles, Check-In and Check-Out . The check-in role is the “Boss of Today”. Their primary focus is always patient flow, scheduled appointments, and compliance. Check-in is always ready to receive the incoming patients, and is the time-keeper for the office. The check-in is instrumental in setting the patient's expectations for their appointment. The Check-Out role is the “Boss of Tomorrow”. The primary focus is to protect, promote and enforce patient accounts, scheduling, collections, and building patient relationships. The Check-Out role is primarily responsible for incoming calls, financial agreements, basic insurance questions and concluding each patient's visit on a satisfactory and positive note. Cross-training is encouraged once primary role competency is achieved. Participation in patient care utilizing modalities and assisting in evaluations and radiographs would advance salary and status.

Requirements

Positive Energy
Clear and concise communication both verbal and written
Great with people, friendly and welcoming
Strong Leadership and organization skills
Ability to say “No” or Correct and Redirect with a Smile
Love interactions with diverse range of people
Kind and empathetic
Steadfast in the commitment to mission of the practice
Have high value for natural chiropractic care
Deep understanding and appreciation for the patient process
Great with Finances and have a healthy relationship with money

Nice To Haves

Participation in patient care utilizing modalities
Assisting in evaluations and radiographs

Responsibilities

Conduct Morning/Closing Daily Tasks to prepare the office to start seeing patients and close at the end of the day
Conduct a Morning Huddle each morning ensuring that you stay on track and adhere to the agenda
Greet all patients by name, have them sign in, and check them into the EMR
Manage office flow
Call on Missed Appointments to Reschedule (same day preferred)
Inform Tech CA's/ DC of patient arrivals for Initial Visits and Reports
Make reminder calls for all Initial Visits and consults.
Print Detailed Day Sheet for providers to initial
Promote all clinic events with hand-outs, flyers, and communications
Answer incoming phone calls/Retrieve and return phone messages
Check-out all patients
Process Transactions
Manage patient accounts (OTC monthly payments, Auto payments, etc.)
Conduct Plan of Care Follow Up
Schedule future appointments, reschedule missed appointments
Basic assistance with digital media
Manage Reviews and Testimonials