Receptionist

Kenrick Corporation•City of Rochester, NY

37d•$16 - $17•Onsite

About The Position

To effectively and efficiently monitor the reception area of the clubhouse under the guidance of the Clubhouse Director. Maintain cordial relationships with the residents, associate members, contractors and the Board of Directors and their agents, providing to all satisfactory and complete service.

Requirements

Customer service
Computer skills
Organizational skills

Responsibilities

Answer the phone and in – person inquiries and accurately log as directed.
Utilize office/clubhouse equipment (FAX machine, copier, computer programs) skillfully and proficiently.
Present members with necessary fitness equipment/devices and please monitor the fitness room every ½ hour.
Assist new member with completing necessary paperwork, collecting money and generating receipts.
Enter new information into member's file.
File new member forms.
Keep and monitor updated expiration lists.
Enter new homeowner information into both alpha and unit number lists.
Monitor and manage new homeowner questionnaires.
Record messages on spiral carbon message notes.
Log – in variance requests and file in the Architecture folder.
Check answering machine for any messages and give message to the appropriate person.
Return phone calls as directed by the Clubhouse Director or Property Superintendent.
Transfer messages to pool area if directed.
Communicate with lifeguard(s) regarding pool and sauna.
Keep and closely monitor an accurate daily facilities usage log at the desk (classes, fitness room, meeting room, lounge, racquetball courts, tennis courts and pool).
Assist homeowners and members with completing necessary paperwork to reserve facilities (lounge, meeting room, pool). This will include collecting and providing accurate receipts for deposits and rental fees.
Log facilities usage information as directed by Clubhouse Director.
Submit collected deposits and fees daily to Clubhouse Director.
Complete a daily clubhouse close – up check list at the end of each work day to be submitted to and reviewed by the Clubhouse Director the following day.
Copy, collate, staple and sort monthly Valley News as directed by the Clubhouse Director.
Complete any other task as directed by the Clubhouse Director.