Receptionist - Malden Youth STAR

FCC Behavioral Health•Malden, MO

About The Position

The Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The role includes welcoming patients and visitors, managing check-in and appointment flow, handling telephone and voicemail communications, maintaining patient information and accounts, collecting fees, and supporting office operations. The Receptionist communicates vital information to the Office Manager, keeps work areas neat and clean, and follows applicable standards, regulations, policies, and procedures.

Requirements

Minimum high school diploma or equivalent.

Nice To Haves

Experience in clerical functioning and receptionist duties.

Responsibilities

Welcome and greet patients and visitors in person or by telephone, and answer or refer inquiries.
Register and check in patients for scheduled appointments and make necessary updates to patient charts.
Keep appointments on schedule by notifying providers when patients arrive.
Answer telephones promptly and ensure incoming lines are covered at all times.
Check and return voicemails as necessary.
Manage weekly inactive person served reports.
Schedule appointments and make adjustments as necessary.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Collect fees for services rendered and prepare and make deposits.
Manage incoming and outgoing mail.
Communicate vital information to the Office Manager.
Communicate information orally, effectively, and accurately.
Keep work areas neat and clean.
Ensure compliance with BHC Standards and applicable federal, state, and local regulations.
Abide by program and agency policies and procedures.
Perform other job duties and special projects as assigned.