Receptionist - Malden Youth STAR

FCC Behavioral Health • Malden, MO

1d

About The Position

The Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The role involves patient check-in, appointment coordination, telephone and voicemail coverage, maintaining patient information, collecting service fees, and supporting day-to-day office operations. The Receptionist also communicates vital information to the Office Manager and follows agency standards, policies, procedures, and applicable regulations.

Requirements

• Minimum high school diploma or equivalent.

Nice To Haves

• Experience in clerical functioning and receptionist duties.

Responsibilities

• Welcome and greet patients and visitors in person or by telephone, and answer or refer inquiries.
• Register and check in patients for scheduled appointments and make necessary updates to patient charts.
• Keep appointments on schedule by notifying providers when patients arrive.
• Answer telephones promptly and ensure incoming lines are covered at all times.
• Check and return voicemails as necessary.
• Manage inactive person-served reports weekly.
• Schedule appointments and make adjustments when necessary.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect fees for services rendered and prepare and make deposits.
• Manage incoming and outgoing mail.
• Communicate vital information to the Office Manager.
• Communicate information orally, effectively, and accurately.
• Keep work areas neat and clean.
• Ensure compliance with BHC standards and other federal, state, and local regulations.
• Abide by program and agency policies and procedures.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED