Receptionist

Origami Rehabilitation • Lansing, MI

2d • Onsite

About The Position

Origami Rehabilitation is a 501(c)(3) nonprofit organization that provides comprehensive rehabilitation for children and adults with neurological, developmental, mental health, and orthopedic conditions through their residential and outpatient programs. Origami creates opportunities and transforms lives with their compassionate and innovative services. The organization seeks a full-time Receptionist to serve as the link between Origami's operations and its valued clients. This role provides essential support in various administrative tasks, ensuring the smooth functioning of business operations, from managing business systems to handling client check-ins and maintaining a welcoming atmosphere. The ideal candidate thrives in a fast-paced environment, excels in multitasking, and delivers exceptional customer service.

Requirements

• High school diploma, GED, or equivalent.
• One year of related experience or transferrable skills.
• Working knowledge and proficiency with Microsoft Office applications.
• Embraces and embodies Origami's core values: Celebrate the Individual. Inspire Excellence. Serve with Integrity. Lead with Passion.

Responsibilities

• Serve as the primary point of contact for record keeping and retention.
• Serve as the primary gatekeeper for companywide deliveries ensuring timely and accurate distribution.
• Complete daily opening and closing procedures.
• Monitor common areas in the clinic for cleanliness, organization, and infection control.
• Maintain a safe and organized work area with confidential documents always secured.
• Provide exceptional customer service, independently and through harmonious teamwork, to ensure a positive client experience.
• Provide accessibility support to clients and stakeholders as needed (opening doors, technology assistance, notifying appropriate team members of a client specific need).
• Answer telephones, transfer calls, take detailed messages, greet visitors, and complete client check in/out.
• Communicate client scheduling updates, questions, and cancellations to appropriate team members according to procedure.
• Serve as primary point of contact for new admission intakes.
• Maintain sufficient inventory of office supplies with all needs promptly submitted via purchase request procedures.
• Process medical record requests and respond in a timely manner according to procedures.
• Complete medical record scanning into electronic health record system in a timely manner according to procedure.
• Distribute faxes promptly.
• Retrieve mail from mailbox daily and distribute to employees.

Benefits

• Consistent Scheduling
• No weekends, or holidays
• No on-call expectations
• Minimal Travel (less than 5%, within 20-mile radius)
• Health, Dental, Vision
• Regular employment, consistent pay
• Generous Paid Time Off (144 hours of PTO accrues annually! Increases after 4 years!)
• Paid Holidays (64 hours of holiday pay each year!)
• Employer Retirement Contributions (with no vesting schedule!)
• Paid New Parent Leave
• Paid New Grandparent Leave
• 100% Employer Paid Short-Term Disability
• 100% Employer Paid Life Insurance
• Access to Voluntary Long-Term Disability Insurance
• Access to additional Voluntary Life Insurance
• Paid on the job training
• Public Service Loan Forgiveness (potential for student loans to be forgiven!)
• Wellness Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED