Receptionist

Community Service Board of Middle Georgia - PEO, Ltd.•Dublin, GA

9h•Onsite

About The Position

The Community Service Board of Middle Georgia is seeking a qualified individual to serve as our next Receptionist for our Child & Adolescents division! The selected candidate will be a professional individual who has strong communication skills and provides exceptional customer service. This is a very busy environment and requires superior organizational skills, the ability to multi-task and prioritize daily activities.

Requirements

High School Diploma/GED Equivalent
Valid Georgia Driver’s License
Effective verbal and written communication skills
Strong interpersonal skills and the ability to work effectively with diverse communities
Ability to work independently and in collaboration with others
Experience with Microsoft 365 Office Products
Ability to organize, prioritize and meet deadlines accordingly

Nice To Haves

Previous administrative experience

Responsibilities

Greets office visitors and consumers exhibiting conduct that actively promotes a positive image of the department/agency
Determines the reason of each visitor; provides information and routes visitors to destination in a courteous and timely manner
Notifies appropriate staff of consumer arrival for appointment immediately
Stays informed about agency programs, mission and goals in order to be able to answer basic procedural questions
Confirms all demographic information including address, telephone numbers, and insurance coverage at check-in for all scheduled appointments
Verifies Consent for Treatment forms are completed at/prior to arrival
Copies/scans insurance cards and other relevant information as needed
Notifies case manager of any changes and forwards information to the billing department to make necessary changes
Collect insurance co-payments daily utilizing the proper channels
Verifies that documents collected at front desk are scanned immediately and accurately filed in the EMR
Corrects errors immediately or sends requests for corrections to appropriate staff members
Answers incoming calls with urgency and transfers calls to appropriate party; informs caller if party is not available and asks to take a message
Recognizes emergency situations and transfers calls to appropriate assigned staff for resolution
Logs calls from staff reporting late to work or an unplanned absence and contacts their supervisor immediately to ensure appointments are canceled
Checks consumer Medicaid eligibility on every appointment and will notify case manager immediately if there are any changes
Displays good organizational skills when assigned special projects in addition to routine job responsibilities
Keeps supervisor adequately informed of problems, issues and other concerns pertaining to routine functions
Uses good independent judgment in responding to inquiries from the general public and agency clients
Monitors lobby and lobby restrooms for traffic; reporting suspicious behavior to management
Notifies Building Safety Officer or Supervisor if actions for concern are observed (e.g. , children without an escort in the restroom for an extended period of time, visitors who repeatedly go in and out of the building, etc.)
Monitors for cleanliness and neatness in the lobby
Checks restrooms on a regular basis during the day for supplies and cleanliness
All other duties as assigned