Receptionist

Keystone Agency Partners LLC • Troy, MI

13d • Onsite

About The Position

The Receptionist serves as the first point of contact for clients, visitors, and business partners while supporting the day-to-day administrative operations of the agency. This role is responsible for managing front desk activities, handling incoming calls and correspondence, and assisting team members with various administrative tasks to ensure a professional and welcoming office environment. The position offers opportunities for career growth and advancement within the organization.

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a Receptionist, Administrative Assistant, or similar office support role.
• Proficiency with MS Office Suite and the ability to learn new software applications, including the Agency Management System.
• Basic accounting and invoicing experience.
• Strong verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Demonstrated problem-solving skills with the ability to exercise sound judgment and make decisions with limited supervision.
• Ability to work both independently and collaboratively in a team environment.
• Professional, respectful, and customer-focused demeanor when interacting with employees, clients, and vendors.
• Dependable, reliable, and committed to maintaining excellent attendance and punctuality.
• Strong sense of ownership, accountability, and pride in work quality.
• Ability to handle confidential information with discretion and professionalism.
• Ability to pass a criminal background check, as permitted by law.

Nice To Haves

• Knowledge of insurance industry concepts, practices, and procedures preferred.

Responsibilities

• Answer and direct incoming telephone calls in a professional and courteous manner.
• Welcome and assist clients, visitors, vendors, and guests.
• Receive, open, sort, scan, and distribute daily mail and correspondence.
• Process invoices and assist with basic accounting-related tasks.
• Order and maintain office supplies and equipment inventory.
• Provide administrative support to team members and departments as needed.
• Assist with data entry, document management, and Agency Management System functions.
• Complete special projects and assignments as requested by management and team members.
• Prioritize workload effectively while managing multiple responsibilities and deadlines.
• Maintain confidentiality of sensitive company, client, and employee information.
• Contribute to a positive team environment and provide support to colleagues as needed.
• Perform other administrative duties as assigned.

Benefits

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED