Receptionist

CenterWell • Houston, TX

2d • Onsite

About The Position

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. This role is patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to screen for TB.

Requirements

• High School Diploma or GED
• Excellent customer service
• Team player

Nice To Haves

• 1 year or more of experience working in a Healthcare setting
• Customer Service background in Retail Hospitality, Call Centers
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs.
• Alert appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and email address.
• Miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Limit decisions to defined parameters around work expectations, quality standards, priorities and timing, and works under close guidance and within established guidelines with minimal opportunity for deviation.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED