Receptionist

The US Oncology Network•Arlington, VA

4d•Onsite

About The Position

Virginia Cancer Specialists, an affiliate of McKesson Specialty Health and US Oncology, is seeking a highly energetic and enthusiastic Full Time Receptionist for their Arlington office. The ideal candidate is organized, self-motivated, responsible, and a multi-tasker with great customer service skills and attention to detail. This role serves as a liaison between patients and medical staff, ensuring all forms are complete and accurate. All staff support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High school diploma or equivalent required.
1-3 years experience, preferably in a medical setting.
Detail-oriented, multi-tasking professional with strong customer service and computer skills.
Track record of initiative, continuous learning, teamwork, and integrity in a medical office environment.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Vision must be correctable to 20/20.
Hearing must be in the normal range for telephone contacts.
Ability to view and type on computer screens for prolonged periods of time.

Responsibilities

Greets patients and visitors into the clinic in a prompt, courteous and professional manner.
Obtains all appropriate forms as required.
Obtains demographic and insurance information, including a copy of the patient's insurance cards and current driver's license.
Updates demographic and insurance information as needed in the system.
Registers all new patients into the system and prepares and organizes new patient charts.
Notifies nursing staff of patient arrivals and places charts in appointment order.
Assists in preparing charts for next day appointments and prints schedules as needed.
Answers multiple phone lines.
Collects co-pays, deductible and other out-of-pocket amounts at the time of visit and issues receipts if necessary.
Posts daily charges.
Distributes condolence cards to patients' families as requested.
Maintains the lobby area in a neat and orderly manner.
Identifies no-shows and forwards for patient notification.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested.
Prepares correspondence, memos, forms and other typing as requested by supervisor.
Performs other duties as assigned.