Receptionist

MERCEDES-BENZ OF LYNNWOOD•Seattle, WA

1d•$20 - $22•Onsite

About The Position

Fields Mercedes Benz of Lynnwood is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members. As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Requirements

Ability to communicate customers' interests’ needs and requests to management
Professional personal appearance
Friendly, accurate, and detail oriented.

Responsibilities

Warmly greet and direct walk-in customers
Answer phones and transfer calls to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Receive payments from customers and record the amount received on the repair order and/or counter ticket
Make change accurately and issue receipts to customers
Prepare daily bank deposits and process credit card batches.
Issue and track customer license plates
Prepare FedEx and misc. parcels
Prepare coffee and maintain snack bar for guests
Assist the managers with various clerical and light accounting duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently