Receptionist

LionStone Healthcare•Fairfield, OH

21d•$13 - $17•Onsite

About The Position

The Receptionist is responsible for providing front desk support in a healthcare, long-term care, or assisted living facility. This role involves greeting visitors, residents, and staff, managing phone calls, and providing excellent customer service. The Receptionist ensures smooth operations of the front desk by managing administrative tasks, directing visitors to the appropriate areas, and assisting with general inquiries. The position plays a key role in creating a welcoming and professional atmosphere for everyone who enters the facility.

Requirements

High school diploma or equivalent required.
Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Proficiency with basic office equipment, such as phones, copiers, and computers.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

Responsibilities

Greeting and welcoming residents, visitors, and staff in a friendly and professional manner.
Directing visitors to the appropriate departments, offices, or resident areas as needed.
Ensuring that all visitors sign in and follow facility protocols for safety and security.
Assisting residents and visitors with inquiries and providing information about the facility and services.
Answering and directing incoming phone calls in a polite and professional manner.
Taking messages and ensuring that they are communicated promptly to the appropriate individuals or departments.
Responding to general inquiries and providing information as needed, or directing calls to the appropriate person.
Managing and distributing incoming mail and packages to the correct recipients.
Performing general administrative duties, such as filing, faxing, copying, and scanning documents.
Assisting with scheduling appointments, meetings, and events as requested by staff or management.
Helping maintain records, including visitor logs, and ensuring proper documentation of front desk activities.
Ordering office supplies and maintaining a well-organized and tidy reception area.
Providing exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
Handling any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
Building positive relationships with residents and their families, offering assistance and support when needed.
Monitoring and ensuring that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
Reporting any security concerns or suspicious activities to management or security personnel.
Ensuring the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.