Receptionist

Simpson Strong-Tie•Gallatin, TN

6d•Onsite

About The Position

As a receptionist, you will serve as the first point of contact for customers, visitors, vendors, and delivery personnel. You will manage a multi-line telephone system, coordinate visitor access and security procedures, and provide administrative support while delivering professional customer service to internal and external stakeholders.

Requirements

Strong verbal and written communication skills, including the ability to effectively present information in one-on-one and group settings.
Excellent customer service, interpersonal, and active listening skills.
Professionalism, reliability, accountability, and a positive, welcoming demeanor.
Strong organizational skills and attention to detail, with the ability to maintain accuracy and thoroughness in all work.
Ability to multitask, prioritize responsibilities, and adapt effectively in a fast-paced environment.
Ability to work effectively under pressure while maintaining flexibility and sound judgment.
Self-motivated with a high level of initiative and commitment to completing assignments in a timely manner.
Experience operating a multi-line telephone system.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), general office equipment, and working knowledge of SharePoint.
Basic administrative, clerical, and data entry skills.

Responsibilities

Operate a multi-line telephone system, professionally answering, screening, and directing incoming calls to the appropriate departments and personnel.
Manage the visitor check-in process, including issuing visitor badges, maintaining visitor logs, directing visitors, notifying employees of arrivals, and ensuring compliance with company security and safety procedures.
Greet and assist visitors, customers, vendors, and delivery personnel, ensuring a professional and welcoming experience.
Provide administrative and clerical support to the Office and Events Team, including data entry, copying, scanning, and other administrative tasks as assigned.
Process and distribute incoming and outgoing mail and support other office communication needs.
Maintain a safe, clean, and organized reception area in accordance with company policies and procedures.
Support business operations through effective communication and documentation, including communicating irregularities, tracking ongoing needs, and facilitating continuity among work teams.
Assist in the execution of special tasks and projects as needed.