Receptionist

CenterWell • The Villages, FL

21h • Onsite

About The Position

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Requirements

• Strong customer service experience
• Ability to foster teamwork and partnerships with cross ‐ functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Nice To Haves

• Experience in EMR systems
• 2 + years of medical setting front desk experience.
• Customer service experience.
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA
• Bilingual English (read, write & speak) and Spanish.

Responsibilities

• Perform all job requirements in alignment with core values: Service — Exceed the expectations of patients and coworkers. Quality — Strive for excellence in all work performed. Stewardship — Be accountable for patient health outcomes and business financial outcomes. Innovation — Pursue continuous improvement by finding or creating better ways to work. Teamwork — Respect, support, and value others to achieve shared goals. Passion — Demonstrate enthusiasm for the mission and enjoyment in working together.
• Navigate proficiently through the EHR system.
• Schedule patients appropriately and accurately using scheduling software such as Radix. Scheduling may include in-person visits, electronic visits, no-shows, and other appointment types.
• Use customer service principles and techniques to assist patients calmly and professionally.
• Serve as the point of contact for patients entering and leaving the care center.
• Manage the new patient process according to current workflow.
• Collect all payments due at the time of service.
• Communicate with other departments as needed.
• Complete pre-visit planning tasks, including: Conduct insurance verification and confirm eligibility for services. Update patient demographics. Use insurance portals to verify eligibility. Collaborate with the Eligibility & Benefits department. Communicate with patients to resolve insurance verification discrepancies.
• Ensure all documents are processed accurately according to current policies and procedures.
• Comply with all Villages Health compliance, privacy, and security policies, including all HIPAA protocols to ensure patient confidentiality.
• Reconcile cash and other patient payments and verify them against daily financial records.
• Perform other duties as assigned.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed