PT Receptionist [Fort Walton Beach]

North Florida Surgeons, P.A.•Fort Walton Beach, FL

10h•Onsite

About The Position

The therapy medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.

Requirements

High school diploma or equivalent
2 years of relevant experience scheduling in a medical office environment
Thorough understanding of medical office workflows
1 year of experience working with EHR

Nice To Haves

Experience in Family Medicine and/or Orthopedics is a plus
Customer service: 1 year (Preferred)
Medical receptionist: 1 year (Preferred)

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules next appointments and reschedules any patient appointments.
Collects patient payments and records these payments on a daily batch sheet for billing.
Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
Protects patient’s rights by maintaining confidentiality of personal and financial information.
Keeps office supplies within the clinic adequately stocked by anticipating inventory.