Healthcare Support Specialist [Fort Walton Beach]

North Florida Surgeons, P.A.•Fort Walton Beach, FL

10h•Hybrid

About The Position

The Healthcare Support Specialist is one of the primary points of contact for the medical office. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

Requirements

Maintaining a consistent positive attitude and cheerful demeanor.
Communicate Effectively
Ability to work in a fast-paced environment
Multi-tasker
Attention to detail
Teamwork / Collaboration
Ability and desire to learn new things and improve processes
Ability to listen and understand patient and provider concerns
Self and situational awareness
High school diploma or equivalent
6 months, plus of relevant experience scheduling in a medical office environment
Experience working with medical EHR, Athena experience preferred.

Nice To Haves

Medical Experience Preferred
Experience in Orthopedics or Pain Management is a plus

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.
Registers walk-in new patients and updates and verifies existing patient demographics by collecting detailed patient information, including personal and insurance or financial information.
Checks patients in through intake facilitating patient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules in house MRI’s and referrals.
Scheduling and rescheduling of future patient appointments.
Collecting patient copays, coinsurances, and allowable payments and reconciling these payments at the end of each day in your daily batch ledger.
Verifying Insurance
Prepping Clinic Schedules
Responds to patients, prospective patients, and visitors' inquiries courteously.
Protects patients’ rights by maintaining confidentiality of personal and financial information.
Keeps office supplies within the clinic adequately stocked by anticipating inventory.
All other duties as assigned.