Receptionist

Spring Grove Cemetery & Funeral Homes•Cincinnati, OH

6d•Onsite

About The Position

The position of Spring Grove Funeral Home Receptionist is established to perform support and assistance to customers and staff at the Spring Grove Funeral Homes. We are a group of caregivers that are committed to supporting families and our community during difficult times. Our staff and team is passionate about the work we do and we are dedicated to honoring, celebrating and remembering every loved one with compassion, care and professionalism. Each life is unique and special and so is our staff.

Requirements

Minimum one-year office or telephone reception work.
Great Customer Service Skills, must display a calm attitude.
Comprehensive listening skills,
Ability to take direction.
Work Great with people. Team Player.
Displays a “Customer First” attitude.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Professional communication skills, both verbal and written
Interface with customers in-person, electronically and on the phone
Computer Proficiency with MS Office – Excel, Word, and Outlook
Administrative and Clerical support
Strong attention to detail
Answers all incoming calls and effectively direct callers to appropriate staff member within 3 rings, with the understanding there is a second person answering the overflow.
Takes accurate, clear, and concise messages for individuals when need arises. Contacts appropriate staff or deliver message immediately.
Takes death notification calls from nurses, facilities and family members and ensures information is provided in a timely manner to our Funeral Directors & Transfer Team.
Answers routine questions associated with services, products, location directions, etc.
Utilizes a variety of systems and platforms to communicate and upload information, such as Microsoft Teams, Passare and Outlook.
Provides general administrative and clerical support to funeral home staff
Assists and directs walk-in visitors and customers on occasion if working in the business office
Provides back up assistance in the following areas: Notifies staff members of appointments
Greets guests and directs them to services or events
Helps maintain an organized office area
Maintains a comfortable environment for client families, providing beverages or other amenities as needed
Receives and handles payments from families
Demonstrate a commitment to anticipating, understanding, and responding to both internal and external customer needs.
Is sensitive to the unique needs of customers in the Death Care Industry
Maintain the reception area in a tidy and presentable condition
Maintain daily incoming and outgoing mail, postal deliveries, and package pickup
Completes all tasks that are required including: Proper recording of death calls
Professional and timely communication of information to the right sources
Accurate and timely entry into Funeral Home Daily Schedule
Follows opening and closing procedures including: Review all calls that came in from the night before and route them appropriately, paying close attention to death notifications.
Update new death calls on the Funeral Home Calendar
Receives, sorts, and delivers incoming mail on rare occassion
Assists with clerical duties as needed, including copying, labeling, etc.
Manages cashbox
General knowledge of Spring Grove Family company employees, events, tours, products, and services.
Maintains effectiveness in times of change and unpredictability.
Able to manage ambiguity.
Deals easily with diversity.
Keeps current with technical innovation and improvements and integrates them appropriately.
Demonstrates an understanding of and sensitivity to one’s own safety.
Knows and follows safe practices and regulations.
Seeks improvements in safety and security processes.
Expresses ideas clearly and concisely.
Demonstrates a sensitivity to the emotional and related needs of others.
Is respectful of other and enhances confidence and self-esteem in co-workers and others.
Brings personal balance and consistency of behavior to tasks.