Receptionist

JLL•Franklin, TN

12d•Onsite

About The Position

The Receptionist serves as the first point of contact for employees, guests, and vendors while providing essential administrative and office support functions. This role helps create a welcoming and professional workplace environment by managing front desk operations, coordinating visitor services, supporting office logistics, and assisting with day-to-day facility needs. The position plays an important role in maintaining efficient workplace operations and delivering a positive experience for employees and visitors alike.

Requirements

High school diploma or GED equivalent
1–2 years of experience in customer service, hospitality, office administration, or related environments
Experience supporting front desk or reception operations in a professional setting
Strong customer service, interpersonal, and relationship-building skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
Ability to work full-time onsite and maintain a flexible schedule when needed for event support

Nice To Haves

Associate degree or completion of college coursework
3+ years of administrative, workplace, or facilities support experience
Experience supporting multiple stakeholders in a fast-paced office environment
Background in hospitality, commercial real estate, or corporate office settings
Familiarity with visitor management, badging, or workplace service coordination
Strong organizational and multitasking abilities with attention to detail
Ability to work independently while managing competing priorities effectively

Responsibilities

Greet and assist employees, guests, visitors, and vendors while providing exceptional customer service and workplace support
Manage front desk operations including answering incoming calls, handling visitor requests, maintaining phone lists, and supporting administrative tasks
Coordinate package deliveries, mail services, and serve as a point of contact for vendors and contractors
Maintain the appearance and organization of lobby and common areas while reporting maintenance or facility issues as needed
Support office operations including conference room coordination, badging assistance, visitor scheduling, and site leadership calendar support
Assist with office and building maintenance scheduling and help resolve issues related to workplace services
Communicate effectively with employees, visitors, and leadership while responding to requests with professionalism and minimal supervision