Receptionist

Animal Rescue League Of Iowa•Des Moines, IA

1d•Onsite

About The Position

To advance the mission and programs of the Animal Rescue League of Iowa (ARL) and the ARL Afford-a-Care Pet Clinics by providing exceptional front-desk service, ensuring an efficient and welcoming client experience, and supporting the daily operations of the clinic through high-quality administrative and clerical work. In this role, you help clients access the care their pets need while promoting the ARL’s trusted community resources.

Requirements

High school diploma or GED
Previous experience in a reception or client-service role
Strong customer service abilities
Problem-solving skills
Capacity to resolve conflict with composure
Organizational skills and attention to detail
Comfortable performing basic mathematical tasks
Comfortable using Microsoft Office Suite effectively
Empathy, professionalism, and a commitment to supporting clients and their pets

Responsibilities

Prepare patient forms and files in advance of appointments.
Warmly greet clients and their pets to create a positive first impression.
Process payments for veterinary services, balance daily transactions, and issue receipts with accuracy and professionalism.
Answer incoming phone calls, respond to inquiries or direct calls appropriately, and provide information to pet owners about clinic services, scheduling procedures, and ARL resources.
Ensure all necessary paperwork is completed before appointments.
Coordinate scheduling for patient visits, follow-ups, and surgical procedures while maintaining an organized and efficient clinic calendar.
Manage essential clerical duties such as filing, photocopying, faxing, transcribing, and sorting mail.
Work collaboratively with clinic staff to maintain smooth operations.
Support clients during emotional or stressful situations by providing compassionate communication and steady guidance.
Contribute to stress and disease reduction efforts through intentional and humane handling of animals when needed.
Maintain clean and orderly lobby and work areas.
Uphold a safe working environment by following established safety guidelines.
Actively promote the ARL’s mission, services, programs, and events.
Demonstrate knowledge of and adherence to ARL policies and procedures.
Additional responsibilities may be assigned.