Receptionist

TEKsystems•West Covina, CA

2d•$21 - $21•Onsite

About The Position

We are seeking a bilingual, patient-focused professional to support front office and scheduling operations in a fast-paced healthcare clinic. This role plays a critical part in ensuring a positive patient experience through appointment coordination, eligibility verification, and accurate financial processing.

Requirements

Customer service experience in a healthcare or patient-facing environment
Ability to handle high call volumes and multitask efficiently
Strong attention to detail and organizational skills
Clear verbal and written communication skills
Basic computer proficiency and ability to learn healthcare systems

Nice To Haves

Experience in the healthcare industry
Bilingual in English and Spanish (strongly preferred)
Familiarity with insurance verification, authorizations, and front office workflows

Responsibilities

Manage a high volume of inbound calls, scheduling patient appointments and confirming visit details
Verify patient insurance benefits and eligibility prior to appointments
Enter and track authorizations accurately in the system
Provide front office coverage as needed when team members are on PTO
Complete patient check-in process, including collecting co-pays and verifying demographics
Schedule, confirm, and manage appointments while monitoring daily productivity metrics
Balance daily batches and reconcile end-of-day payments and co-pays with careful documentation
Ensure proper handling, allocation, and recording of payments in compliance with clinic procedures
Deliver professional, compassionate customer service to patients at all times