Receptionist

CenterWell • West Palm Beach, FL

2d • Onsite

About The Position

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. The Receptionist I serves as the first point of contact for visitors, clients, and employees, creating a welcoming and professional experience. This role is responsible for answering and directing calls through a multi-line phone system, taking and distributing messages, greeting visitors, issuing visitor passes, and maintaining visitor logs. The Receptionist I responds to routine inquiries regarding office locations, hours of operation, and contact information while ensuring visitors are directed to the appropriate department or employee. Additional responsibilities include scheduling meeting rooms, processing mail and courier deliveries, and providing general administrative support. The ideal candidate is organized, customer-focused, and detail-oriented, with strong communication skills and the ability to manage routine tasks efficiently while following established procedures and service standards.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Receives and correctly routes incoming and outgoing telephone calls.
• Accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately.
• Performs basic administrative/clerical/operational/customer support/computational tasks.
• Answers and directs calls through a multi-line phone system.
• Takes and distributes messages.
• Greets visitors, issues visitor passes, and maintains visitor logs.
• Responds to routine inquiries regarding office locations, hours of operation, and contact information.
• Ensures visitors are directed to the appropriate department or employee.
• Schedules meeting rooms.
• Processes mail and courier deliveries.
• Provides general administrative support.
• Participates in the company's Tuberculosis (TB) screening program.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED