Business Support, Facilities Support

JLL•Cohoes, NY

6d•Onsite

About The Position

As a Receptionist at JLL, you'll be the face of our workplace — creating exceptional first impressions and delivering outstanding front-of-house and meeting & event services for clients, visitors, and colleagues alike. This is a role for someone who is genuinely customer-obsessed, detail-driven, and thrives in a fast-paced, high-profile corporate environment. From welcoming visitors to managing meeting spaces and supporting the wider facilities team, you'll play a key role in shaping the everyday workplace experience and representing JLL's culture of excellence at every touchpoint.

Requirements

Experience in reception, concierge, or a related customer-facing role
Previous experience in a high-profile corporate environment
Outstanding interpersonal and communication skills — written and verbal — in both English and Italian
Strong PC literacy with confidence using technology systems to manage daily activities
Excellent customer service skills, with the ability to engage professionally at all organisational levels
High attention to detail and ability to maintain composure and professionalism at all times

Nice To Haves

Background in catering, hospitality, or workplace services
Experience with meeting and event coordination in corporate settings
Familiarity with SharePoint, Outlook calendar management, and conference room booking platforms
Knowledge of security procedures and emergency/evacuation protocols
Experience supporting space audits or workplace optimisation initiatives
Awareness of local area services (transport, restaurants, hotels) to assist visitors as needed

Responsibilities

Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
Liaise with security and janitorial teams to coordinate meetings and events seamlessly
Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks