Receptionist

COMMUNITY SUPPORT SERVICES INC•Akron, OH

45d•$15 - $18•Onsite

About The Position

The Opportunity: We are seeking to hire a Receptionist to join our Health Center Administration. This individual will work in our main lobby, serving as the first person to greet clients, visitors, and family members. The Receptionist is responsible for checking these individuals in and notifying staff of their arrival. Our Receptionists are often the first people who agency visitors see – they reflect our mission of hope and recovery in their interactions with clients and visitors. About Us: For over 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area. What We Offer: Working within in a mission-driven, highly engaged environment A supportive, professional workplace with excellent resources Engaging, autonomous atmosphere Professional Development Assistance and Education Assistance Program Program-Site Eligibility for the Public Student Loan Forgiveness Program 401(k) with 5% employer contribution 10 paid holidays and 15+ days of PTO annually Health, Dental, and Vision insurance Subsidized membership to local YMCA branches Life insurance and short- and long-term disability

Requirements

High school diploma/GED required.
A minimum of three years clerical support experience, showing skills in data entry, alphabetical sorting, and more.
Strong customer service skills.
Excellent organizational, attention to detail and communication skills.
Ability to work in a team environment.
Commitment to confidentiality, following rules of HIPAA.
Proficiency in Microsoft Outlook.
Skill in managing time and meeting deadlines.
Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society and/or your personal beliefs.

Nice To Haves

Basic switchboard/receptionist experience and scheduling experience preferred.

Responsibilities

Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual’s arrival, and monitoring the flow of traffic.
Operate a 21-line switchboard; receiving, screening, and routing telephone calls to appropriate staff.
Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments.
Generate the Appointment Checklists for the following day’s psychiatric appointments.
Update the Televox file for appointment reminders daily.
Retrieve overnight messages and route these to appropriate staff or return calls as necessary.
Maintain adequate supplies for the department, ordering additional supplies as needed.
Maintain Aldi vouchers, client checks, and bus tickets.