Receptionist (Permanent)

Medcan•Toronto, ON

5d•CA$41,830 - CA$57,516•Onsite

About The Position

Medcan is recruiting a full-time/Part-time Receptionist for our high-performing service team. The positions require energy and enthusiasm, attention to detail, an outstanding level of client service/hospitality and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and a flexible schedule. The role is responsible for checking clients in and out, monitoring and facilitating the flow of clients through the Clinic, and for coordinating with other teams to ensure exceptional service delivery. This posting reflects an existing vacancy, as we continue to hire for this role across multiple clinic locations in the Greater Toronto Area and Collingwood.

Requirements

Prior experience in a client-facing role.
Exceptional customer service skills and a great attitude.
Strong organizational skills, attention to detail, and time management.
Excellent verbal and written communication skills.
Ability to multi-task effectively while maintaining a high level of composure and professionalism.
Ability to foster strong team and cross-functional working relationships.
Beginner to Intermediate level skills in MS Office.

Nice To Haves

Hospitality or healthcare experience is an asset.
Education in health or a related discipline, as an asset.

Responsibilities

Warmly welcome and greet clients and guide them throughout their visit.
Act as the primary point of contact for clients navigating their appointment, ensuring they receive maximum value time during their visit.
Foster client loyalty by creating memorable experiences.
Execute swift and accurate client check-ins and check-outs for all appointments.
Schedule appointments for clients and ensure all appropriate client forms are completed.
Process payments for appointments and products efficiently.
Problem solve and troubleshoot in a fast-paced environment.
Liaise effectively with all clinic departments and respond to staff inquiries via email.
Professionally handle all client issues and inquiries (in person, via email, or by phone).
Provide essential support and backup to the Clinic Flow and Concierge teams.
Complete comprehensive opening and closing procedures, including next-day preparation.
Maintain inventory of reception supplies and perform other administrative duties as required.
Other administrative duties as required.