Receptionist - Groves

CenterWell • Mesa, AZ

1d • Onsite

About The Position

The Receptionist receives and correctly routes incoming and outgoing telephone calls and attends to visitors promptly and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The receptionist operates a switchboard or multi-line phone. They maintain call logs, take and distribute messages, and greet visitors. The receptionist issues passes, maintains logs, and alerts or directs visitors. They respond to routine inquiries, book meeting rooms, and handle mail and courier packages. Decisions are limited to defined parameters and guidelines; supervisors work closely with minimal deviation from established practices.

Requirements

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Attention to detail and be highly organized
• Proficiency in Microsoft Office Suite (Outlook, Access)

Nice To Haves

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Responsibilities

• Receives and correctly routes incoming and outgoing telephone calls.
• Attends to visitors promptly and accurately.
• Operates a switchboard or multi-line phone.
• Maintains call logs, takes and distributes messages.
• Greets visitors.
• Issues passes, maintains logs, and alerts or directs visitors.
• Responds to routine inquiries.
• Books meeting rooms.
• Handles mail and courier packages.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED