Receptionist

Integrity Marketing Group•Coral Gables, FL

45d•Onsite

About The Position

Copeland Insurance Group has been serving Americans from their headquarters in Longview, Texas since 1964. Their personal, service-driven approach has earned this company a place among the top businesses in the industry. For over half of a century, Copeland Insurance Group has provided a variety of different coverage options to thousands of people across America. Copeland Insurance Group is a proud member of the Integrity Family of Companies. You will provide administrative support to our team of insurance agents, handle customer inquiries directing them appropriately, & perform other administrative tasks.

Requirements

Self-motivated
Critical thinking
Flexibility to adapt to changing business operations
Excellent customer service skills
Excellent interpersonal skills
Demonstrated excellent oral and written communication skills
Ability to represent the company in a professional and positive manner
Ability to multi-task and operate in a fast-paced environment
Ability to work independently and as part of a team
Strong organizational skills
Proficiency with Microsoft Office, Excel
Willingness to expand knowledge, learn new skills & take on new tasks
High attention to detail, accuracy & confidentiality

Nice To Haves

Bi-lingual a plus

Responsibilities

Answer & direct calls on a fast-paced multi-line phone system.
Manage client databases & update client information accordingly.
Assist with preparation of reports & documents.
Provide excellent customer service.
Communicate effectively and professionally in person, over the phone, and in writing with customers, agents, carriers, supervisors, & co-workers.
Provide support to agents & team in the day-to-day operations of the business.
Identify, troubleshoot, and resolve operational issues quickly.