Receptionist

Guardian Dentistry Partners•Aubrey, TX

17d•Onsite

About The Position

This role is primarily responsible for ensuring patients understand and schedule necessary treatment. Other responsibilities include coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assisting with patient inquiries (including insurance questions), organizing and presenting patient treatment plans with financial obligations, and obtaining patient agreement. The position may also require assisting with general front office duties.

Requirements

High school diploma
Legible handwriting for communications
Knowledge of Dental Software a plus
Office experience desired
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and the community.
Effective verbal skills to communicate with patients and staff.
Team player.
Able to adapt to office policy improvements.
Conflict resolution experience.
Customer service or patient relations experience.
Quick response/accurate data entry.
Communicate all concerns to Office Manager.

Nice To Haves

Knowledge of Dental Software a plus
Office experience desired
Conflict resolution experience
Customer service or patient relations experience

Responsibilities

Conduct patient consultations.
Calculate fees for treatment based on various fee schedules.
Assist patients with financing options, insurance questions, and treatment concerns.
Maintain and use tickler file and delayed treatment file.
Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements.
Prepare in advance treatment consent forms, including surgical, endodontic, and general consents.
Record chart entries from phone or in-person conversations when appropriate.
Manage doctor charts for treatment plans, treatment conferences, letters, and phone calls.
Prepare financial treatment plans and present plan options to patient at the end of their appointment.
Assist with consultation appointments as directed by the doctor.
Set up appointments for patients with specialists/general dentists if indicated.
Coordinate with specialist’s/general dentist’s office, sending explanatory letters, x-rays, study models, etc.
Ensure the office knows the patient's status in the system at all times.
Take phone calls from patients or specialists/general dentists who have questions about treatment.
Meet with the doctor briefly on a daily basis to review the schedule, significant information, systems, and items needing attention.
Update insurance information on all patients.
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by the doctor.
Assist the insurance coordinator with posting correct treatment codes for billing insurance.
Verify patients' benefit eligibility and dental treatment history as needed.
Monitor and ensure all dental office equipment is working properly.
Be an active participant in staff meetings.
Perform other tasks as assigned by the office manager.