Receptionist

Crittenton•Charlotte, NC

3d•Onsite

About The Position

Now in our 123rd year of service to the Charlotte community, Crittenton is a non-profit organization whose mission is to empower women and children through education, health, residential care, and supportive services. We envision ending the generational cycle of poverty and trauma, creating better tomorrows. We’re nationally accredited and guided by a trauma-informed model of care to make our clients feel safe, supported, and empowered. Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

Requirements

Ability to sit for extended periods while answering phones and performing clerical tasks.
Ability to stand, walk, and move throughout the reception and office areas as needed to greet visitors or deliver items.
Ability to use hands and fingers for keyboarding, writing, handling mail, and operating office equipment such as phones, printers, copiers, and postage machines.
Ability to read and interpret written materials, computer screens, and phone displays.
Ability to communicate clearly and effectively in person and by telephone.
Ability to occasionally lift, carry, or move office materials or supplies (generally up to 25 pounds).
Ability to maintain focus and multitask in a fast-paced front desk environment.

Responsibilities

Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and maintains client confidentiality.
Receives, sorts, and routes mail; uses postage machine to post outgoing mail.
Orders, receives, and maintains office supplies.
Orders flowers for clients after delivery.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Operate a multi-line telephone system to answer incoming calls promptly, determine caller needs, and direct calls to appropriate personnel or departments.
Retrieve, record, and accurately relay voicemail messages in a timely and professional manner.
Provide accurate information to callers regarding the organization, including directions, contact information, and general inquiries.
Greet and assist on-site visitors, determine the nature of their visit, and notify appropriate staff while maintaining a welcoming and professional environment.
Monitor visitor access to the facility and maintain confidentiality of clients, staff, and organizational information.
Receive, sort, and distribute incoming mail; prepare and process outgoing mail using a postage machine.
Order, receive, and maintain office and front desk supplies within established procedures.
Coordinate flower orders for clients following delivery as directed.
Prepare, create, and print routine documents such as fax cover sheets, memos, correspondence, and reports.
Perform general clerical duties including filing, photocopying, scanning, and collating documents.
Maintain an organized, clean, and professional front desk and reception area.
Communicate effectively and professionally with staff, visitors, and callers at all times.