Receptionist

Ensign Services•Turlock, CA

19d•Onsite

About The Position

Turlock Nursing and Rehabilitation Center is seeking a Receptionist to join their team. The role involves managing the front desk, handling communications, greeting visitors, and providing administrative support. The facility is committed to providing an excellent clinical experience for patients and an amazing work environment for employees, fostering a team that works together to ensure patients receive the best care possible. They are looking for passionate, dedicated, and caring individuals to be part of industry change, striving to create a diverse and inclusive workplace welcoming applicants from all backgrounds. The company mission is to be the skilled nursing facility of choice in the community, with successes depending on a highly motivated team working to improve residents' daily lives and provide extraordinary service. The team consists of innovators, including Nurses, Therapists, and other Clinicians, who are committed, caring, and compassionate, creating a family-like atmosphere.

Requirements

Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
Must be able to read, write, speak and understand the English language.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
Follows written and oral instructions.
Must be available weekdays, weekends, AM and PM.

Nice To Haves

A high school diploma is preferred.
Experience in a skilled nursing environment, or related health field, is preferred.

Responsibilities

Receive and follow reception schedule/instructions from supervisor and as outlined in established policies and procedures.
Operate paging/telephone system as required.
Answer telephone, determine nature of call and direct caller to appropriate individual or department.
Receive requests from within the facility and locate personnel through paging system.
Receive inquiries and release information in accordance with established policies and procedures.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition.
Greet and screen visitors. Direct to appropriate office and/or resident room.
Screen visitors according to facility infection patrol standards.
Give directions/information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Issue and collect identification badges as representatives sign in/out.
Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
Assist with administrative duties as directed (e.g., typing, filing, posting accounts, etc.).
Receive, sort and distribute mail as directed.
Operate copier, office machines, etc., as directed.
Operate computer as directed.
Order supplies as directed.
Assist department directors in administrative matters (e.g., typing reports, correspondence, etc.).
Perform other related duties and responsibilities that may become necessary or appropriate.