Receptionist (Starbuds)

Vireo Health•Aurora, CO

4d•Onsite

About The Position

The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for: greeting customers in a friendly manner, compliantly checking IDs in accordance with MED laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.

Requirements

Must be at least 21 years of age
Ability to obtain and maintain an active Colo MED badge in the state of Colorado
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Reliable, punctual, and possesses a strong work ethic
Ability to lift 25 lbs. or more multiple times per day

Nice To Haves

High school diploma or equivalent preferred
Previous experience in a retail or customer service role is preferred
Knowledge of cannabis and its products is a plus

Responsibilities

Greeting customers in a friendly manner
Compliantly checking IDs in accordance with MED laws and regulations
Scanning customers into the POS system
Organizing customer queues
Signing in visitors to the guest log
Communicating product assortment to consumers
Upholding Schwazze SOPs
Maintaining cleanliness of the lobby and front of the store area
Maintaining a clean and professional appearance
Answering phone calls in a professional and courteous manner
Directing calls to appropriate members of the retail team
Taking orders over the phone and communicating orders with the retail team
Answering customer questions quickly and courteously
Directing vendor calls to the retail management team
Utilizing the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors
Verifying with management before admitting visitors into the building
Providing visitors with company visitor badges
Maintaining company-wide customer service standards
Ensuring that all customers are aware of our Loyalty program
Signing up customers quickly and accurately while explaining the features and benefits of Higher Rewards