Receptionist

Hanscom Federal Credit Union•Chestertown, MD

6d•Onsite

About The Position

It’s an exciting time to be at Peoples Powered by Hanscom Federal Credit Union and Fleetwood Insurance Group! As a member of our Office Administration, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Who we are – Peoples Powered by Hanscom FCU & Fleetwood Insurance Group Members-first – our members are our top priority. We make business decisions with our members at the top of mind. Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy. Teamwork – we are in this together and we all benefit from our success. Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes. Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Requirements

At least one year of similar or related experience.
A high school degree or equivalent
Requires strong trust, credibility, and diplomacy when handling sensitive and confidential interactions.
Communicate effectively with members, colleagues, and vendors, including motivating, influencing, educating, and advising as needed.
Effective use of Microsoft Word, Excel, Outlook, Teams, and related office productivity software.
Skilled in operating computer terminals, personal computers, and host systems.
Strong reading, writing, grammar, and mathematical skills.
Able to follow complex instructions and established procedures.
Works independently with strong organizational and time management abilities.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Must be authorized to work in the US

Responsibilities

Manage multi-line phone console and assist callers with questions and efficiently route calls to the appropriate person or department.
Inventory and order office supplies.
Deliver high quality and consistent client service.
Process carrier/client payments, as needed.
Maintain reception area in a clean, organized and safe manner.
Perform clerical duties including but not limited to word processing, faxing, copying, and scanning efficiently and in accordance with Company procedures.
Coordinate Company community service events.
Other duties as assigned.