Receptionist - Part-time / On-Call

Avamere • Rio Rancho, NM

4d • Onsite

About The Position

The Receptionist in an independent living, memory care and or assisted living facility serves as the first point of contact for residents, visitors, and staff, providing a welcoming and organized environment. This role involves greeting people, answering phones, handling inquiries, and managing administrative tasks to support campus operations and resident well-being.

Requirements

• One or more years of experience in a clerical position preferably in healthcare setting.
• Have a passion for caregiving and enhancing the quality of life for our residents
• Excellent communication skills are essential for interacting with residents, families, and staff.
• The ability to manage multiple tasks, prioritize effectively, and maintain detailed records
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• The ability to provide positive and helpful experience for residents and visitors.
• The ability to address issues and find solutions efficiently
• Must maintain a high standard of confidentiality and honesty.
• Strong analytical skills and the ability to evaluate and solve problems with minimum assistance.
• Must have a high school diploma or equivalent.
• Compassion for and desire to work with the elderly
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

Responsibilities

• Warmly welcoming visitors, residents, and staff, providing information and directing them as needed.
• Answering and directing phone calls, taking messages, and ensuring prompt communication.
• Answering questions about the facility, resident status, services, and general information.
• Managing mail, packages, and deliveries; scheduling appointments; assisting with filing, data entry, and other light clerical duties.
• Keeping accurate records of visitors, deliveries, and appointments, and ensuring the confidentiality of sensitive information.
• Maintaining a clean and organized reception area and contributing to a positive atmosphere.
• Facilitating communication between residents, families, and staff, and escalating concerns to appropriate personnel.
• Assisting with transportation scheduling, guest meal coordination, and other tasks as needed.
• Ensuring all necessary information is up-to-date and readily available.
• Other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans.
• Low individual and family deductible.
• Benefits eligible at 30+ hours/week.
• 401(k) Retirement Plan with discretionary employer match
• Paid Time Off (PTO) and Premium Pay for Holidays worked, conditions apply
• Employee Assistance Program (EAP)
• Canopy: Free, confidential support for mental health, stress, family needs & work/life balance
• Health Savings Account (HSA), Flexible Spending Accounts (FSA) options and CERA (Commuter Expense Reimbursement Account)
• Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED