Receptionist - Polk Co
About The Position
The Iowa Department of Agriculture and Land Stewardship (IDALS) is seeking a Receptionist to serve as the friendly and professional first point of contact for all visitors and callers. In this role, you will be the face of our department, ensuring that every interaction reflects our commitment to excellent service for the public, state agencies, and various organizations across Iowa. With approximately 345 dedicated employees, IDALS supports a wide range of programs that influence the daily lives of Iowans statewide. Join our team to be part of meaningful work that impacts Iowa’s farms, communities, and natural resources.
Requirements
- No specific education or work experience required.
- Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.
Nice To Haves
- Strong interpersonal and communication skills, with the ability to interact professionally with diverse groups of people.
- Experience with multi-line phone systems and customer service principles.
- Basic knowledge of office equipment and standard software applications (e.g., MS Office Suite).
- Attention to detail, organization, and the ability to manage multiple tasks effectively in a busy environment.
- A collaborative spirit and willingness to assist colleagues across departments as needed.
Responsibilities
- Serve as the main receptionist by warmly greeting and directing visitors.
- Announce visitors to the appropriate party and await instructions to ensure a secure and orderly environment.
- Maintain a visitor log and assist with receiving deliveries by signing for packages or guiding delivery personnel as needed.
- Answer and manage the main IDALS phone line, providing clear and courteous service to all callers.
- Direct calls efficiently to ensure minimal transfers, take messages when necessary, and promptly relay them to the correct person.
- Perform general office tasks such as sorting and date-stamping mail, drafting and typing letters, forms, labels, and envelopes.
- Assist with preparing materials for distribution, stuffing envelopes, and mailing informational packets or promotional items upon request.
- Provide support to various IDALS teams as needed, handling miscellaneous tasks to support department-wide efficiency and productivity.
Benefits
- Comprehensive family medical insurance options starting as low as $180 per month, with single coverage available from $54 per month.
- Free single dental insurance and affordable family coverage at $44 per month.
- Complimentary life insurance ($20,000 basic coverage) with voluntary supplemental options and no-cost long-term disability insurance.
- A secure retirement with IPERS (Iowa Public Employee Retirement System) and a deferred compensation plan with a state match of up to $75 per month.
- Generous paid leave benefits, including nine holidays, plus sick, vacation, military, and jury duty leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
