Receptionist

Eagle Title LLC•Annapolis, MD

1d•Onsite

About The Position

We are seeking a customer service oriented professional to join our team. The receptionist will serve as the first point of contact for clients, visitors, and employees, providing excellent customer service and administrative support. The ideal candidate will excel in communication, bring a warm and friendly demeanor, demonstrate strong organizational skills, and efficiently manage multiple tasks at once.

Requirements

High school diploma or equivalent; additional certification in office administration is a plus.
2-3 years of experience as a receptionist or in a similar customer service role.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Strong time management skills.
Proficient in using office equipment, such as phone systems, copiers, and computer software.
Professional appearance and demeanor.
Ability to work well independently as well as part of a team.
Strong attention to detail and problem-solving skills.
Ability to handle a high volume of calls and visitors in a fast-paced environment.

Nice To Haves

Customer Service Oriented: Actively prioritize the needs and satisfaction of customers to uphold the company purpose and values.
Being Proactive: Enjoy thinking one step ahead, anticipating needs before they even arise.
Truly loving the details: Believing that no detail is trivial and thrive on feedback to hone skills that allow you to contribute to the company vision.
Skilled at Prioritization and multi-tasking: Spending your time ensuring each client has an exceptional experience.
Coordinating Schedules & Conference Rooms: Managing the daily logistics and scheduling of eight conference rooms.
Relationship Management: Ensure client relationships are appropriately cultivated.

Responsibilities

Greet clients, visitors, and employees in a courteous and friendly manner.
Answer incoming phone calls, provide information, and transfer calls to the appropriate department or person.
Assist clients with basic inquiries and provide accurate information about our law firm and title services.
Schedule and manage appointments, meetings, and conference rooms, ensuring availability and coordinating with staff members.
Maintain a clean and organized reception area, ensuring a professional and welcoming environment.
Manage incoming and outgoing mail, packages, and deliveries.
Assist with basic administrative tasks, such as mailing, filing, photocopying, and data review and entry.
Manage office supplies inventory and place orders as needed.
Collaborate with other administrative staff to ensure efficient office operations.
Maintain confidentiality and handle sensitive information with integrity.