Receptionist

Cushman & Wakefield•San Francisco, CA

19d•$27 - $31•Onsite

About The Position

This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include Reception duties, mail, print (MFD troubleshooting and maintenance), hospitality, facilities, escorting guest/vendors, and audio/visual support. Pick up and deliver copy jobs, mail, and packages.

Requirements

Exceptional customer service skills
Ability to engage at the appropriate level to support contracted service lines
Proficiency in Reception duties
Mail handling and processing skills
Basic troubleshooting and maintenance of Multi-Function Devices (MFDs)
Hospitality skills
Facilities monitoring and reporting skills
Ability to escort guests/vendors
Audio/visual support capabilities
Ability to pick up and deliver copy jobs, mail, and packages
Ability to use high speed MFD’s (multi-function devices)
Ability to monitor office for facilities related issues and report accordingly
Ability to ensure pantries have adequate supplies and replenish as needed
Ability to maintain pantry equipment
Ability to post client signage as requested
Ability to clean and make ready workstations/offices for new hires
Ability to arrange conference rooms for meetings, including beverage and food set-ups
Ability to collect glass and dishware, load, wash and return items
Ability to order vending machine supplies as needed
Ability to clean out refrigerators and microwaves
Ability to perform first level audio/visual equipment checks
Ability to report issues with audio/visual equipment
Willingness to work overtime as needed
Ability to greet all client employees, candidates, visitors, and customers
Knowledge of client's badge policy and ability to enforce it
Ability to contact client employees to announce visitors
Ability to advise visitors on conference room locations
Ability to provide directions to and from the client campus
Ability to answer phones and direct calls
Must assist in supporting all service lines in addition to primary role

Nice To Haves

Experience in a corporate environment for a global professional services firm.

Responsibilities

Perform all Reception duties required at the main office entrance.
Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger, and other incoming packages throughout floors to and from mailroom-Deliver print work as needed
Process all outgoing USPS and accountable mail.
Keep inventory of all supplies in mail areas-includes USPS and accountable mail.
Assist and notify end users of mail and shipping protocols.
Audit and update mail lists as needed.
Support confidential document shredding in accordance with stated policy.
Arrange and maintain conference rooms for meetings, lunches, and various events.
Maintain inventory of all office supplies (general supplies, paper, toner, etc.)
Prepare large volume print requests and finishing to colleague specifications.
Quality checks all print work to ensure accuracy.
Use of high speed MFD’s (multi-function devices)
Monitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordingly.
Ensure pantries have adequate supplies and replenish as needed.
Maintain pantry equipment Coffee machine, ice, and water machines.
Post client signage as requested in designated areas.
Clean and make ready workstations/offices for new hires.
Arrange conference rooms as needed for meetings to include beverage and food set-ups.
Collect glass and dishware, load, wash and return items to designated floor locations.
Order vending machine supplies as needed.
Clean out refrigerators and microwaves weekly or as needed.
First level audio/visual equipment check prior to scheduled meeting time, utilize established checklist.
Report issues with audio/visual equipment to ensure quick resolution.
Work overtime as needed to assist with special projects.
Greet all client employees, candidates, visitors, and customers.
Reinforce client’s badge policy by having all client employees that do not have their access badge to sign in before buzzing them through; additionally, ensure that all clients, visitors, and contractors sign in, show proper ID if needed, and are assigned a visitors’ badge.
Contact client employees to announce their visitors so they can be escorted to the proper person/location.
Advise visitor which conference room they will be in.
Provide directions to and from the client campus, when needed.
Answer phones and direct all calls accordingly.
Must assist in supporting all service lines in addition to primary role.
All duties as assigned