Receptionist

Piedmont HealthCare PA•Troutman, NC

13d•Onsite

About The Position

Responsible for greeting customers, answering telephones, taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, and communicating with departments. The role involves maintaining a clean and orderly waiting area, handling cash drawers, opening and closing the office, managing mail, keying charges, maintaining office supply inventory, preparing prescriptions, ensuring HIPAA compliance, and attending staff meetings.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
Preferably six months receptionist experience in a health care setting.
Experience with office equipment.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Nice To Haves

50 wpm typing skill preferred.

Responsibilities

Greeting customers in a polite, prompt, and helpful manner, providing necessary instructions/directions, and informing the appropriate department/person of their arrival.
Receiving visitors and drug representatives and notifying the appropriate person.
Completing necessary paperwork, such as encounter forms, and using the computer system to generate information necessary for billing.
Updating patient information, collecting co-pays, providing necessary forms for completion, and obtaining signatures.
Maintaining a clean and orderly waiting area and reading materials.
Answering the phone in a pleasant manner and dealing with customer needs expeditiously.
Assisting with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Counting the cash drawer daily and going to the bank as necessary.
Opening and closing the office at the appointed time.
Collecting, sorting, distributing, and preparing mail as assigned.
Keying charges and making any necessary edits as assigned.
Checking and maintaining office supply inventory as assigned.
Preparation of prescriptions to pharmacies as assigned.
Maintaining HIPAA compliance at all times.
Attending office staff meetings, recording minutes, and maintaining them in a file accessible to all staff.
Performing other responsibilities as may be deemed necessary.