Receptionist

UL Research Institutes•Columbia, MD

10d•Onsite

About The Position

We have an exciting opportunity for a Receptionist at UL Research Institutes, based in our Columbia, Maryland office. The Receptionist delivers essential customer service and administrative support for the Fire Safety facility. As the primary point of contact, this role ensures a warm, professional, and efficient front‑line experience for staff, visitors, and collaborators. The Receptionist is responsible for the logistical and clerical execution of daily office operations, including managing communications, coordinating scheduling needs, maintaining office supplies, and overseeing shipping and receiving processes. UL Research Institutes: At UL Research Institutes (ULRI), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge. Build a safer, more secure, and sustainable future with us. Join us and work with our Fire Safety teams who conduct the research required to produce that knowledge and put into practice. Fire Safety Research Institute (FSRI) UL’s Fire Safety Research Institute (FSRI) advances fire safety knowledge to address the world’s unresolved fire safety risks and emerging dangers. As part of UL Research Institutes, we are committed to sharing our fire safety insights with everyone to advance UL’s public safety mission of providing safe living and working environments for people everywhere. Through advanced fire science, rigorous research, extensive outreach, and education in collaboration with our international network of partners, we share with stakeholders the information, tools, and resources that enable them to make better, more fire-safe decisions that ultimately save lives and property. To learn more, visit FSRI.org.

Requirements

Higher Secondary Education (High School Diploma) or equivalent.
Minimum of 1 year of experience in a receptionist, front-desk, or customer support role.
Proficiency with Microsoft Office Suite; experience in SharePoint is a plus.
Ability to effectively manage multiple tasks and prioritize workload.
Strong verbal and written communication skills.
Meticulous attention to detail and accuracy in all tasks.
Excellent time management skills and ability to meet deadlines.
Dedication to providing excellent customer service to stakeholders and colleagues.
Flexibility to adapt to changing priorities and work environments.
Ability to identify and solve problems efficiently.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
Discretion and ability to handle sensitive information with confidentiality.
Collaborative attitude and ability to work effectively in a team environment.

Nice To Haves

Experience in SharePoint is a plus.

Responsibilities

Serve as the primary point of contact for visitors, staff, callers, and general inquiries.
Manage incoming and outgoing communications and correspondence, including phone calls, emails, mail distribution, shipping, and receiving.
Coordinate meeting and onsite logistics, including room setup, catering arrangements, A/V preparation, and scheduling support.
Organize and maintain electronic and physical filing systems, and assist with updates to internal platforms such as Nasuni and SharePoint.
Maintain office supply inventory, process procurement requests, and escalate vendor or contract concerns as needed.
Monitor and uphold the cleanliness, organization, and overall readiness of office and common areas.
Arrange travel and accommodations for visiting guests and collaborators.
Provide support larger onsite events and activities as required.
Serve as the onsite liaison with building and property management and administer the office security system and access credentials.
Perform other duties as directed.