Receptionist 5

Aston Carter•Somerville, MA

1d•$29 - $29•Onsite

About The Position

The Receptionist provides high-level administrative and front desk support by greeting and directing visitors, managing incoming calls, handling packages, and performing a wide range of clerical and office coordination tasks. This role serves as the first point of contact for visitors and callers and ensures that the reception area and boardroom operations run smoothly and professionally.

Requirements

Strong verbal and written communication skills to interact effectively with visitors, callers, and internal staff.
Demonstrated ability to multi-task and manage several responsibilities simultaneously in a busy reception environment.
Excellent customer service skills with a professional and courteous demeanor.
Solid interpersonal skills to build positive relationships with a wide range of people.
Ability to work independently with minimal supervision and manage one’s time effectively.
Strong organizational skills and the ability to keep information, records, and materials well structured.
Ability to maintain confidentiality and handle sensitive information appropriately.
Previous experience using computer applications such as Microsoft Word, Excel, and PowerPoint.
High school diploma or equivalent.
At least 5 years of experience in reception, front desk, customer service, data entry, or related clerical roles.

Nice To Haves

Experience in reception or front desk roles providing high-touch, white glove service.
Experience in badging and visitor access control processes.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Prior experience with data entry and maintaining accurate logs and records.
Strong attention to detail when managing schedules, visitor logs, and packages.
Comfort working in a fast-paced environment with frequent interaction with visitors and staff.
Ability to prepare professional documents, mailers, and bound materials.

Responsibilities

Greet and professionally direct visitors upon arrival, ensuring a welcoming and organized front desk experience.
Provide accurate information to visitors and callers and answer the telephone or console switchboard promptly and courteously.
Receive, log, and send packages via couriers, ensuring proper handling and tracking.
Maintain a detailed visitor log and call record, and issue security passes and badges as required.
Perform typing, filing, data entry, and other clerical functions to support office operations.
Maintain the boardroom schedule, including booking meetings and coordinating room usage.
Ensure boardroom equipment is available, functional, and ready for meetings.
Provide general administrative support such as photocopying, binding books, and preparing mailers and other materials.
Keep information and records organized, up to date, and handled with strict confidentiality.
Manage time effectively, prioritize tasks, and work independently to complete daily responsibilities.
Deliver front desk and white glove service, maintaining a high standard of customer service for internal and external stakeholders.
Support reception and badging processes, ensuring accurate and secure access for visitors and staff.